Payment Terms Policy
- Full payment is required at the time of purchase.
- Orders will not be processed, shipped, or released until payment has been received in full.
Promotions Policy
Current Promotion: Buy 5, Get 1 Free
- Applies to the same product only
- Flavors may be mixed within the same product
- Cannot be combined across different products unless otherwise stated
- You must add 5 qualifying units to your cart in order to receive the free item(s). Once the 5 qualifying items have been added, if the free item is not automatically added, you will have the option to select your free item during checkout when there are multiple flavors to choose between.
Please note that if the free item is not selected at the time of checkout, we are unfortunately unable to add the free item(s) to the order after it has been purchased.
Shipping Policy
- Orders totaling $1,000 or more (after all discounts) qualify for free shipping.
- Orders below $1,000 (after discounts) will incur a shipping fee, calculated based on the final order weight total.
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- Expediting shipping: Any orders requested to do expedited shipping will be handled case by case. We no longer offer a flat rate. Please reach out to your sales representative or customer service to get a quote for your order. The quote will be directly from the shipping carrier (UPS, USPS, etc) itself.
- Please make sure to carefully verify the shipping address before submitting your order. Orders are processed and shipped based on the address entered or confirmed on the sales order.
- No reimbursements, replacements, or discounts will be provided for orders shipped to the address entered or approved at the time of purchase. Customers are responsible for verifying that all shipping information is accurate before submitting their order.
Return & Refund Policy
Return Eligibility
- Returns must be requested within 30 days of purchase
Items must be:
- Unopened
- Unused
- In original packaging
- Must be purchased directly from our ordering portal
Non-Returnable Items
Returns or refunds will not be issued for:
Opened or used products (including single use)
Products not purchased from our ordering portal or www.maxmuscle.com
Items returned without prior authorization
Requests made after 30 days
Opened Product Policy
For safety and quality control, opened products cannot be returned under any circumstances.
- Returns will not be accepted for taste preference or personal dissatisfaction after use.
- As a consumable product, opened or used items cannot be returned or resold in accordance with FDA guidelines for nutritional (dietary) products. For this reason, we are unable to accept these items for return or issue a refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact Customer Service or your Sales Rep within 7 days of delivery
- Email: customerservice@maxmuscle.com
- Provide photos and details for verification. Please also fill out the Return Merchandise Authorization form and send to customer service
- Return Merchandise Authorization Form
- Refunds are issued to the original payment method
- Shipping, handling, and discounts are non-refundable
- Customers are responsible for return shipping unless otherwise stated
Product & Inventory Policies
Expiring Product Policy
Products with approaching expiration may be placed on sale based on:
- Inventory levels
- Product type
- Current promotions or sales strategy
- All products display a Manufacturing Date (MFG)
- Shelf life is 2 years from the MFG date
Policy Enforcement
All policies are enforced consistently to ensure fairness, transparency, and product safety.
Max Muscle reserves the right to:
- Refuse returns
- Cancel sales
- Deny refunds
- Take appropriate action in cases of suspected policy abuse
Customer Support
For questions or assistance, please contact:
customerservice@maxmuscle.com or your sales representative.
updated: May 2026